You can buy tickets for Shakhtar's home games here:
Official site shakhtar.com
Buying tickets through the official website is a fast, convenient and reliable way of buying match tickets. You will not have to go to the ticket office and stand in line as you can print out your ticket at home, without any need to exchange it at the ticket office.
FC Shakhtar application
FC Shakhtar is a dedicated mobile application for faster and more convenient ticketing. Through the application, you can easily select the section and seat of your choice, buy tickets without additional charges and fees, as well as take advantage of all the options and advantages available.
- selecting games with open ticket sale;
- ordering the preferred number of tickets (up to 4 passes per game);
- selecting the section and seat in the stadium;
- paying by Visa, MasterCard;
- one-click passing through the turnstile after launching the application and turning the smartphone towards the scanner.
Download FC Shakhtar for Android on Google Play.
Download FC Shakhtar for IOS on App Store.
The retail network consists of ticket sale points in Kyiv and the Kyiv region.
Please note! The number and categories of tickets at retail outlets are limited.
To make the ticket purchasing process as comfortable as possible for the fans, FC Shakhtar collaborates with the major ticket retailers in Kyiv and Ukraine: esport.in.ua, kudypity.in.ua, kontramarka.ua, ticketsbox.com, karabas.com, bilet.pb.ua, internet-bilet.ua, ticket.kiev.ua, tickethunt.net. Tickets can be purchased on the websites and at the ticket offices of the partners.
Our email address for ticket sale cooperation proposals in Kyiv: email@example.com
You can make a group application for attending Shakhtar's home games for the employees of your company or organization (5 people or more). To do so, you must fill out a special form on our website (download) or at the stadium ticket office.
You can email the correctly filled request to firstname.lastname@example.org.
Is it necessary to print out any additional information when making an online purchase?
After making an online purchase, you can either print the ticket yourself and bring it to the stadium (you don’t need to exchange it at the ticket office), or use your mobile phone to scan the ticket at the turnstile.
How can I buy tickets to support the team away?
Before each away match, FC Shakhtar orders tickets for their fans to the away sections in away games. You can buy tickets traditionally at the ticket office of the home stadium, as well as use the online service on the official website of shakhtаr.com.
Why is it more profitable and convenient to buy football tickets online?
You save your time for travelling to the stadium ticket office.
The ticket price is the same as at the stadium ticket office.
Tickets go on sale the same second as they do at the stadium ticket office.
Online service is available round the clock – 24/7/365.
Is it possible to return the tickets and within what timeframe?
You can return the tickets any day, except for the matchday. You must have a passport on you.
How can I return tickets and receive a refund for them?
You need to contact the stadium ticket office or email a refund request (to the technical support unit at email@example.com). If you go to the ticket office, you need to show your passport and proof of your payment (the unique code generated by the ticketing system after payment). If you contact the technical support unit, they will email a refund request form, which must be filled in, signed and emailed back. The refund period is from 3 to 14 working days.
Print at home
Can I print tickets myself and what do I need?
With the help of the Print at Home service, you can print the ticket yourself. It is important that the printer is laser one (for high-quality barcode printing). You don’t need to exchange the printed ticket at the stadium ticket office – this is your pass to the stadium.
When buying tickets via the online system, is it necessary to print out any additional information or will it be sufficient to show the passport when receiving tickets at the ticket office?
When receiving your tickets at the stadium ticket office, you need to produce your identity document and the unique code generated by the sales system. You don’t necessarily need to print out the code, you just need to read it out (you can write it on a piece of paper or save it on your phone). If you pick up tickets at the request of your acquaintance who actually purchased them, you just need to produce a copy of their identity document.
Where is the online tickets purchasing information stored?
The online tickets purchasing information is available in your personal account in the My Orders section on the official website of shakhtаr.com.
Should the self-printed tickets be colour or black-and-white ones?
It does not matter whether the ticket is colour or black-and-white one, the main thing is that it should be printed on a laser printer.
Still have questions?
Phones: 0 800 300 314, +38 044 390 90 09